Shipping policy
VASAL delivers to every one of the 50 US states, including Alaska, Hawaii, and Puerto Rico. At this moment, we do not offer international shipping.
Processing Time
We handle and prepare orders within 1–3 business days (Monday–Friday, excluding holidays). Once your order leaves our facility, we will send you a confirmation email that includes tracking details.
Shipping Options
- Standard (7-14 business days): $15
Estimated delivery times are provided in business days and exclude weekends and holidays. Every shipment comes with tracking.
Order Tracking
After your order ships, a tracking number will be emailed to you. You can monitor your package on the carrier's website (USPS, UPS, FedEx, or the assigned carrier).
Delays
We do our best to meet the expected delivery windows, but delays can sometimes happen due to carrier problems, weather conditions, or a surge in order volume. If your order is noticeably late, please reach out to us at support@vasal.shop and we will look into it with the carrier.
Incorrect Address
Make sure to verify your shipping address when you check out. We cannot be held liable for packages sent to an address that the customer provided incorrectly. If you spot a mistake, get in touch with us right away and we will do our best to correct it before the order ships.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, contact us within 48 hours from the delivery date (or the expected delivery date) at support@vasal.shop. We will collaborate with the carrier to sort out the problem and provide a replacement or refund when applicable.